Customer Support
OpenService is committed to helping our customers derive maximum value from our products and services. We believe that strong technical support is a vital component of a strong and lasting customer/vendor relationship. To build and maintain that relationship, we have assembled a world-class team of technical support and maintenance professionals dedicated to keeping our customers—and their customers—satisfied.
We provide expert, web-enabled support with rapid resolution and short response times. The OpenService Support Services team is available 24 hours a day to help you trouble shoot any problem you may experience.
When you purchased your product and/or renewed your maintenance contract, you were provided with log-in credentials to directly access our web-based call tracking system. If you have not received or have forgotten your log-in credentials, please email us with contact and company specifics at techsupport@openservice.com.
If you have your log-in credentials, click on the appropriate product link below to access the web-based support portal:
>> InfoCenter Portal and Knowledge Base
>> NerveCenter Portal and Knowledge Base
| Contact Technical Support |  |
Phone: 800.892.3646 or +1.508.597.5300
Email: techsupport@openservice.com
Standard (5x12) telephone support hours by phone are 8:00 AM to 8:00 PM Eastern Time, excluding weekends and holidays. 7x24 access is available for premium support plan customers.
Customers outside the US with standard 5 x 12 support can call for assistance from 8:00AM to 8:00PM GMT/BST in Europe and +8 hours 8:00AM to 8:00PM GMT/BST in Asia