Overview

OpenService is committed to helping our customers derive maximum value from our products and services. We believe that strong technical support is a vital component of a strong and lasting customer/ vendor relationship. To build and maintain that relationship, we have assembled a world-class team of technical support and maintenance professionals dedicated to keeping our customers—and their customers—satisfied.

Contact Technical Support

Phone: 800.892.3646 or +1.508.597.5300

Email: techsupport@openservice.com

>> InfoCenter Portal and Knowledge Base

>> NerveCenter Portal and Knowledge Base

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Professional Services

OpenService experts address business needs on a global, regional and industry-specific level. They work closely with you to determine the scope of your management needs, and collaborate with your internal team to define and map your specific requirements into your network security information management environment.

Services available include:

Implementation support.

Custom model building and security product integration.

Custom education and training.

Post-implementation audit and configuration analysis.

Migration assistance for upgrading.

Education & Training

We offer a full range of training courses to meet the needs of our clients. InfoCenter courses are scheduled on site as part of your InfoCenter implementation process. In addition, we have two regularly-scheduled NerveCenter courses, geared to different levels of users. We are also able to design and deliver a custom course to meet your specific needs.

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