Premier Partners
The Premier Partnership is targeted toward VARs, systems integrators and consulting firms with a proven track record of delivering security solutions to commercial and government organizations. These partners make a commitment to include InfoCenter and/or NerveCenter into their security offerings and receive support and margin opportunities that increase based on performance against goals set with OpenService.
Participation Criteria
| Premier partnership candidates must meet the following criteria | |
| Must have an established security practice with existing high-end SMB, enterprise or government customers which represents at least 50% of the total business | |
| Development of an annual Business Plan for OpenService products and services, which include minimum sales targets | |
| Regular participation in account planning and forecasting sessions with OpenService | |
| Staff must include certified security specialists who possess in-depth security product knowledge and can deploy large-scale security solutions | |
| Company must have substantial relationships with leading security hardware and software vendors | |
| A proven track record for delivering professional services and customer support at high-levels of customer satisfaction | |
| Commitment to making InfoCenter and/or NerveCenter an integral part of their security offering | |
| Dedicated sales (Inside Sales, Direct Sales, SEs) and marketing staff | |
| Commitment to training and certification for sales, SE and technical support | |
| IBM Business Partner highly desirable | |
Benefits |
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| Premier partners realize the following benefits | |
| Additional service revenues and create new offerings based on OpenService InfoCenter and/or NerveCenter product platforms | |
| Derive substantial margins on the sale of the InfoCenter and/or NerveCenter products and services | |
| Marketing | |
| - Access to sales and marketing tools via the OpenService Partner Portal | |
| - Obtain Market Development Assistance (MDA) for approved marketing programs | |
| - Participate in joint marketing programs that generate local sales opportunities | |
| - Partners promoted on OpenService website | |
| - Joint lead generation campaigns | |
| - Access to IBM marketing and sales initiatives for IBM System Solutions for Information Security when available | |
| Sales | |
| - Work with a Business Development Manager and local sales teams to help accelerate partner success | |
| - Assistance with account targeting, qualification and Proof of Concept trials to drive business | |
| Training & Certification | |
| - Sales training provided in webinar format at no charge | |
| - Technical training and Certification provided with hands-on lab time at OpenService facilities at current rates | |
| - On-site training provided at current rates | |
| - Training cost rebates offered when two consecutive quarter sales targets are met | |
| Support | |
| - Access to OpenService technical support hot-lines during normal business hours | |
| - After-hours support provided for P1 & P2 severity incidents | |
| Other | |
| - Software licenses for InfoCenter and NerveCenter for demonstration and support purposes (not for resale) |
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Partners in Latin America
Partners in Europe, Middle East and Asia
